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How 9amime Handles Your Account Data

This page covers what we collect when you open an account with 9amime, how that data connects to your bKash, Nagad or Rocket transactions, and what stays under your control.

Account dataPayment recordsDevice sessionsSupport logsYour rights
9amime How 9amime Handles Your Account Data
HOW WE PROTECT IT

Security Steps Behind Every Account

Login and device checks

We log the device and browser used to access your account so unusual sign-in attempts get flagged; this is the same session data that lets you move from mobile to desktop without losing your place.

Payment reference handling

Deposit and withdrawal references from bKash, Nagad and Rocket are matched against your account before funds move, which is how we confirm a transfer before it's marked complete.

Retention on your record

We keep account and transaction data only as long as it's needed for support, dispute checks or the period your local law requires, then it's scheduled for removal.

Requesting changes

You can ask us to update your registered mobile number, correct a payment reference, or close your account entirely by reaching out through the support channel listed above.

REACH OUR TEAM

Ask Us About Your Data Anytime

Team online

Account support chat

Open the support chat from your account menu to ask about data stored against your profile, or to request a copy of your transaction history tied to bKash, Nagad or Rocket.

Email request line

Send a written request if you want us to review, correct or remove personal details linked to your account; include your registered mobile number so we can locate the record.

Wallet verification desk

If a bKash, Nagad or Rocket transaction reference looks wrong on your account statement, raise it through support so we can check it against the payment record on file.

Privacy Questions We Get Asked Often

No. Your PIN stays inside the bKash, Nagad or Rocket app; we only receive a transaction reference confirming a deposit or withdrawal went through.

Yes, reach out through account support and we'll walk you through the login, device and transaction records tied to your profile.

We hold it for as long as needed to resolve support queries or disputes, or as long as your local law requires, then it's removed from active records.

We only share transaction details with a payment partner like bKash, Nagad or Rocket when verifying a deposit or withdrawal, never for outside advertising.

Once your account is closed, remaining data is handled per our retention schedule and applicable regional rules before removal from active systems.

Use the support chat or email request line listed on this page; include your registered mobile number so we can locate and update your record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.