Reference

Know Where You Stand Before You Start

Using 9amime means you agree to these terms. They cover your account, your wallet activity through bKash, Nagad, or Rocket, and how we handle access — so read through before you open an account.

Account eligibility rulesbKash, Nagad, Rocket wallet termsFair use and access conditionsLive casino and slots
9amime Know Where You Stand Before You Start
HOW WE HANDLE YOUR ACCOUNT

Security and Accountability on 9amime

We take account security and data handling seriously. Your login is protected by OTP verification tied to your registered mobile number, and wallet transactions require PIN confirmation on your bKash, Nagad, or Rocket app before anything moves. We keep account records as long as your account is active and for the period required by applicable rules after closure. You can request a copy of the data we hold on your account, or ask us to close your account, through the support channels above.

OTP Login Protection

Every login triggers a one-time code to your registered mobile number. No code, no access — even if someone has your password.

Wallet Ownership Checks

We verify that the bKash, Nagad, or Rocket wallet used for each transaction matches the name on your account before funds are processed.

Data Retention Policy

Account data is held while your account is open and for the period required after closure. You can request a summary of what we hold at any time.

Account Closure Requests

Write to support with your account reference to request full closure and deletion of personal data, subject to any pending transaction holds.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about a specific clause, a wallet verification hold, or an account restriction? Our support team handles terms-related queries directly. Raise your issue through any of the channels below and include your account reference so we can pull up the details quickly.

Team online

Live Chat

Open the chat icon from the lobby or account page. Terms and wallet-verification queries are handled there without needing to switch channels.

Email Support

Write to us with your account reference and the clause or transaction in question. We aim to respond within one business day.

Account Help Centre

The Help section inside your account lists common terms questions with step-by-step answers covering deposits, withdrawals, and account status.

Common Questions About These Terms

These are the questions we get asked most often about how our terms work in practice — covering eligibility, wallet rules, account status, and what to do if something is flagged.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We do not accept accounts from restricted regions.

No. Every wallet — bKash, Nagad, or Rocket — must be registered in your own name. Third-party wallets will be flagged and the transaction held for review.

We run a manual check before releasing any funds. You may be asked to provide ID to confirm ownership. Unresolved mismatches can result in account suspension.

Updated terms are posted on this page with the revision date. Continuing to use the platform after an update is posted counts as acceptance of the new version.

Contact our support team by email or live chat with your account reference. We will provide a summary of the data we hold within a reasonable timeframe.

Yes. Send a closure request to support with your account reference. We will process it once any open transactions are settled, then remove your personal data as required.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.